Privacy Policy

1. Introduction

SnapMeds ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medicine delivery services, whether through phone calls, WhatsApp, or any other communication channels we offer.

By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

• Contact details: Name, phone number, email address, and delivery address
• Health information: Prescription details, medication history, and health conditions (as relevant for your orders)
• Identity verification: Government-issued ID information (when required by law for certain medications)
• Payment information: Payment method details and transaction history

2.2 Service Usage Information

• Order history: Details of medicines and products ordered
• Communication records: Records of our conversations via phone, WhatsApp, or other channels
• Delivery information: Timing, location, and status of deliveries
• Feedback and preferences: Your ratings, reviews, and service preferences

2.3 Device and Technical Information

• Device information: IP address, device type, and operating system
• Usage data: How you interact with our WhatsApp services
• Location data: General location information (city level) for service availability

3. How We Use Your Information

We use the collected information for various purposes:

3.1 To Provide Our Services

• Processing and fulfilling your medicine orders
• Verifying prescriptions and ensuring appropriate dispensing
• Facilitating delivery to your location
• Processing payments and maintaining transaction records
• Providing customer support and addressing inquiries

3.2 To Improve Our Services

• Analyzing usage patterns to enhance service efficiency
• Identifying areas for improvement in our delivery processes
• Developing new features and services based on user needs
• Training our staff to provide better customer service

3.3 For Communication and Marketing

• Sending order confirmations, updates, and delivery notifications
• Providing medication reminders (with your consent)
• Informing you about relevant health products or services
• Conducting surveys to gather feedback

3.4 For Legal and Security Purposes

• Complying with legal obligations and pharmaceutical regulations
• Preventing fraud and ensuring secure transactions
• Protecting our rights, property, and safety
• Maintaining appropriate business records

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: End-to-end encryption for all sensitive data, especially health information
• Access Controls: Strict access controls limiting who can view your personal information
• Secure Storage: Protected data storage systems with regular security updates
• Staff Training: Regular privacy and security training for all team members
• Regular Audits: Periodic security assessments and vulnerability testing

While we use commercially acceptable means to protect your personal information, no method of transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Service Providers

• Partner pharmacies who fulfill your medicine orders
• Delivery partners who transport your medicines
• Payment processors to handle transactions
• Technology providers who help maintain our services

All service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

5.2 For Legal Reasons

• To comply with applicable laws and regulations
• In response to valid legal requests from public authorities
• To protect against legal liability or prevent fraud
• To protect the rights, property, or safety of SnapMeds, our users, or others

5.3 Business Transfers

If SnapMeds is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information in any other circumstances where we have your explicit consent.

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Update

You can request access to your personal information we hold and ask us to correct or update inaccurate or incomplete information by contacting our customer support.

6.2 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to certain exceptions provided by law (such as information we are legally required to retain for regulatory purposes).

6.4 Marketing Communications

You can opt out of receiving promotional communications by following the unsubscribe instructions included in each communication or by contacting us directly.

6.5 Medication Reminders

You can opt in or out of medication reminder services at any time by contacting our customer support.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Prescription-related information is retained according to applicable pharmaceutical regulations.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly. If you believe we might have any information from a child under 18, please contact us immediately.

9. International Data Transfers

We primarily operate and process data in India. However, we may transfer your information to service providers in other countries as necessary to provide our services. When we transfer information outside of your country, we implement appropriate safeguards to ensure your information remains protected.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we will provide a more prominent notice or direct notification via WhatsApp or email.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiries within 30 days.